At Event Planners Alliance, we are committed to transparent and professional service delivery. Because some of our services involve administrative review, digital processing, assessment work, reserved slots, and document handling, refunds are not always automatic. This page outlines when a refund may be considered and how requests are handled.
1. Who we are
Our website address is: https://eventplannersalliance.com
2. Payments covered by this policy
This Refund Policy may apply to payments made for services such as:
- training provider registration fees
- accreditation or assessment fees
- certification verification fees
- event, workshop, or seminar registration fees
- consultation or administrative service fees
- other professional or digital services offered through our website
3. General refund position
Refunds are considered based on the type of service paid for, the stage of processing, and whether the service has already been started, delivered, accessed, issued, or reserved. Submitting payment does not automatically guarantee eligibility for a refund.
4. Non-refundable payments
The following payments are generally non-refundable once submitted or processing has started:
- application or registration fees
- accreditation review or assessment fees
- certification verification fees
- administrative and processing charges
- digital downloads, issued letters, confirmations, or generated records
- payments for services already rendered in full or in part
5. Duplicate or incorrect payments
A refund may be considered where:
- a duplicate payment was made in error
- the wrong amount was paid by mistake
- a user was charged more than once for the same service
- payment was accepted for a service we were unable to provide
6. Events, workshops, and training sessions
- Cancellation made at least 7 days before an event may qualify for a partial or full refund, less administrative costs where applicable.
- Cancellation made less than 7 days before an event may not qualify for a refund.
- Failure to attend does not automatically qualify a participant for a refund.
- Where appropriate, a transfer to a future session may be offered instead of a refund.
7. Accreditation and application services
- Once documents have been submitted and review has started, fees are generally non-refundable.
- If an applicant withdraws before review begins, a partial refund may be considered after deduction of administrative costs.
- Delay, refusal, or non-approval of an application does not automatically create a right to a refund unless otherwise stated in writing.
8. Digital services and issued records
Refunds are generally not issued once digital content, records, confirmations, letters, certificates, database checks, or downloadable materials have been generated, sent, accessed, or made available to the user.
9. Exceptional circumstances
We may review refund requests in exceptional circumstances, including:
- technical errors on our side
- confirmed billing or payment processing mistakes
- inability to deliver a paid service for reasons directly caused by us
All such requests are reviewed case by case, and approval remains at the discretion of Event Planners Alliance.
10. How to request a refund
To submit a refund request, please provide:
- your full name
- email address
- phone number
- proof of payment
- date of payment
- amount paid
- reason for the refund request
Refund requests should normally be submitted within 7 days of payment, unless a different period is stated for a specific service.
11. Refund processing
- Approved refunds will be made through the original payment method where reasonably possible.
- Refund processing may take 7 to 14 working days.
- Applicable transaction charges, bank charges, or third-party processing fees may be deducted where necessary.
12. Chargebacks and disputes
Before initiating a chargeback or formal payment dispute with your bank or payment provider, we encourage users to contact us first so that the matter can be reviewed and resolved promptly. Fraudulent, abusive, or misleading refund claims may result in restriction or suspension of access to our services.
13. Changes to this policy
We may update this Refund Policy from time to time to reflect operational, legal, or service changes. Any revised version will be posted on this page together with its updated effective date.
14. Contact us
If you have questions about this Refund Policy or would like to request a refund, please contact us through the contact details provided on our website contact page.